Shipping Equipment Terms
Equipment Delivery Policy
Free Shipping on equipment including Tire Machines and Hoists are for BUSINESS ADDRESSES only.
If you require shipping to a residential, farm, school, construction site, trade show or location with restricted access an extra $40 service fee is required.
If you require to be notified before delivery an extra $45 service fee is required.
If you require lift gate delivery service for your TIRE MACHINE an extra $75 service fee is required.
Automotive Lifts/Hoists are too big and heavy to be delivered with lift gate delivery service.
Any extra delivery fees need to be paid at time of purchase by the buyer of the equipment.
Products that are received via freight truck should be either "refused" or "accepted" with notes made on the Bill of Lading as to obvious damage. Pictures will also be helpful in filing a freight claim. Notify us within 24 hours of shipping damages. Do not expect the freight company to furnish new parts if you have failed to make a note on the Bill of Lading that possible damage has occurred.
It is the buyers responsibility to unload the pallet, machine or hoist from the freight companies truck so you will need to have a forklift, bobcat or tractor at the time of unloading. The delivery driver is a truck driver and not responsible for unloading your equipment. Scratches and scrapes are normal when shipping large equipment. If there are dents or something is bent, please take pictures & sign the Bill of Lading with a notation of the damages and call Your Next Tire at 888-513-8473.
Please open and inspect your item(s) immediately upon receipt. If you received a product that you believe has a manufacturer's defect, please contact Your Next Tire. Products that you receive via freight truck (which appear damaged) should be either "refused" or "accepted" with notes made on the bill of lading as to obvious damage. Pictures will also be helpful in filing a freight claim. Scratches and scrapes are normal when shipping something this big and heavy. This will not hurt the performance of the lift. If there are dents or something is bent, please take pictures & sign the Bill of Lading with a notation of the damages and call us. Please read the labels we attach to outside of your product. Small packages that are delivered and appear to have been damaged should also have notes made on the delivery receipt. All freight issues need to be communicated to Your Next Tire within 24 hours of receipt so that freight claims can be filed. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction. Defective or damaged items will be replaced or repaired at OUR discretion. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund. Please allow 5-7 business days for your replacement to ship. All damage and/or shortage on orders must be reported within 7 business days of receiving the shipment. Any damage and/or shortage not reported within that 7-day time frame will be the customer's responsibility to replace or repair.
Your Next Tire spends thousands of dollars each year to secure packages and provide warning labels to "remind" our customers to "pay attention" to the condition of their packages when they come off of the truck. We can assist you in filing a claim, but Your Next Tire cannot be responsible for a customer who receives a lift as pictured above and does not sign the bill of lading with a notation that there appears to be some damage to the packaging.
Filing a damage claim with the freight company is MUCH easier if there has been a notation on the Bill of Lading identifying the possibility of damage. Do not expect the freight company or Your Next Tire to furnish new parts if you have failed to make a note that possible damage has occurred.